Upgrading to firmware 1.2.11

Support & Troubleshooting Form 2
1

Hi All,

I’m having some problems on my form 2 with the motors jamming. I was told by support to update to the latest firmware. But I can’t seems to do that. I can see on the Form 2 itself that it says the firmware is 1.10.6-52 and the latest one on the website is 1.12.11. I downloaded it but can see no way of uploading to the form 2. I have the latest preform software installed (for mac) 2.11.0. I gather that when I open preform with the printer attached via usb I should see some options to update the firmware but nothing is showing up. What am I missing? I just got my form 2 last week - why is the firmware not the latest? I suppose they built this particular unit last year and don’t make a habit of opening finished goods to update to the latest firmware? That would make sense but why would preform not recognize the firmware as out of date?

Tamir

2

If you’re connected over USB, go to the ‘File’ -> ‘Printers’ section of PreForm. From there, you should see your printer and if you click on it, there will be an option to manually update firmware over USB.

3

Yes - I did that and was indeed expecting to see an option to manually update but don’t. I wonder if it doesn’t work if I have my wifi turned on. Not sure if the computer prioritizes USB over wifi connection since I’ve connected to my Form 2 using both.

4

Well - I’m dumb. I went to file - printers and there were the options. Before I was clicking on the orange form 2 button on the left. It brought up a very similar looking interface but with no options. Silly me - should have followed directions. Thanks for your help!