Firmware Update Issues

I just received my form 2 last week and after setting it up to print, it said that my firmware was out of date. So i go through the usual steps of updating my firmware through the latest version of preform and it failed. Searched through the forum and found a link for the firmware file to try and update manually. However when I click on “Select File”, nothing happens. No windows explorer pops up or anything. Now I’m stuck with a $3500 paper weight. Anyone have any ideas?

Congrats on the Form 2! We’ll be happy to help get your firmware fixed up so that you can start printing. Could you contact our team and share the PreForm version as well as the system specifications (operating system version, etc) of the computer that you’re working from? The latest PreForm - currently 2.3.3 - is always available at:

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