Help with firmware update

Support & Troubleshooting Form 2
1

I had the Form 2 for a bit, did a few small test prints then I had to put it in storage for a year. I’m back setting things up again and I’m having issues trying to get the firmware updated for my Form2. Last update was Dec 2016.

The online documentation says I can do it over ethernet. However it doesn’t work. Perform software can see the printer but I don’t want to run prints with such an old version of firmware.

The software on the printer the graphic shows a USB cable connection, when I disconnect the ethernet connection on the machine and add the USB plug [going into a high end USB 3 4 channel controller card or the motherboard usb ports] I get a windows error stating … well I can’t replicate it now but it complains there was a malfuction with the device.

So how do I update things here. I’m stumped and dead in the water.

2

Ok I had to update from the latest version of Preform instead of from the printer, very easy now, figured it out :slight_smile:

3

ACtually I got a decryption error, but a manual firmware install seems to have fixed it.

4

If you get decryption error try to download the firmware manually and then choose the file in preform instead of letting it download it itself. I almost always got this error and solved it by a manual download, it’s probably a firewall issue on my side.

5

Yeah I confirm that this works. Up and running again, thanks!

6

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