Unavailable Printer Deteced

Support & Troubleshooting
1

Hi,

Trying to setup a Form2 for the first time. Can’t connect over WiFi or Ethernet. When I try to use USB I get the following error message in PreForm:

Unavailable Printer Deteced

A Formlabs printer was detected, but is current;y in use by another instance of PreForm and cannot be connected to.

To connect, please make sure there are no other copies of PreForm running, then restart PreForm or disconnect and reconnect your printer.

So far, I have uninstalled and reinstalled PreForm, and also reset the Form2 to factory setting twice with no success.

Any ideas?

Thanks!

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