Can't connect over WiFi or Ethernet


I have three Form 3 printers and all frequently run into issues where Preform says they’re disconnected and will refuse to connect with them when I type in the IP address. Often when the printer displays a triangle warning sign next to the IP address. I can’t find any information as to what it means, but it seems to have no effect on if it can connect to Preform or not.

I have tried WiFi and Ethernet, toggling WiFi on UI or unplugging and plugging the Ethernet cable on the printer AND the computer. Soft reboot, hard reboot, restart Preform. Everything you can think of I’m positive I’ve done. None of it works, until… it just does.

I can’t find any single method to fix this issue, and it’s one I’ve had on every one of these printers, including the Form 2 I had previously.

Preform and all printers are up to date too!


I too had no luck connecting from Preform to the Form 3 over WIFI. I started a print job last night by plugging in the USB lead from the laptop, less than ideal. I feel that this is a bug in Preform, because to my amazement, I can see my print updating in realtime over the internet.


I’m having this same issue with my Form2. It frequently shows as disconnected after a print has finished, and will sometimes reconnect on reboot. I’ve had to rely on USB connection, but this completely negates Dashboard.