Formlabs Website Store Support

Tough 2000 Resin Not Option on PreForm

Hi all,

I just put a Tough 2000 cartridge into the Form 2, and the printer recognizes it. I go into PreForm, and the software says “Unknown Cartridge”, and there isn’t even a drop down option for Tough 2000.

I have the most updated PreForm software, so what gives?

Have you tried using the virtual printer option?

If that works, It sounds like you have a problem with the network connection. If it doesn’t, try rebooting your computer, and if that doesn’t work, deleting and reloading the software.