The tank stuck

I noticed that the tank is not moving, causing a very loud noise. What should I do?
here the video.

help me please!

hello luciano

inside the printer is their a system that move the thank, if you are i little bit handy you can make it by your on, on the back side front and side their are little black rond sticker you can laeve then to warm them whit hair dryer inside you see a key and make them open than you can pusch the metal cover from the back to the front en so you can see the inside off your printer maybe you can see what stuck you can see some movies also on y tube
hope you can do something whit that .

ps : do you have some experience whit the blue casting resin

have a nice day olivier

Yes I did!

This sounds a bit different from motor skipping that sometimes caused from parts over-adhering, and our support team is going to be best suited to help out. A member of our team will be in touch with you over email to help with troubleshooting.

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