Screen FREEZE

So, our first 3L performs nearly flawlessly… So well in fact that we decided to purchase a second 3L.

Unfortunately we haven’t had good results

We are unable to keep the machine ready at IDLE.

After a several minutes, the screen freezes and has no response to touch. The screen may or may not change to formlabs logo, go blank, or other various random conditions but it must be cycled to get anything to return.

When cycled, it doesn’t always complete the reboot. It may freeze during reboot, during screen selection or on its own when idle.

We’ve factory reset several times so far with no results.

Currently running 2.5.2-2450 on both machines, one works fine, no issues, one won’t run at all.

Nothing helps. I do have a request to formlabs that was submitted yesterday so we’ll see if they can help.

Screen also has weird artifacts sometimes, or just garbage altogether.

Update: Started the unit this morning. Booted fine. Then while running through the menus, FREEZE. Formlabs logo and non responsive. Nothing, just FROZEN.

Interestingly, dashboard shows it “offline” which leads me to believe it’s not just a screen issue? I have no idea at this point but this thing isn’t useable at this time. Really bummed out by this.

Auto update setting is disabled.

Formlabs responded this morning and sent me the cable reseating.screen replacement guide. working on it now. fingers crossed

I have to say that Formlabs always responds veryquickly for me…AWWWW DANG…as i was typing this, the screen froze again and displayed the logo screen with progress bar, like its rebooting and the screen is non-responsice to touch.

Had a similar problem on me of my 3L. Had to replace the SOM. That may or may not be your problem. It’s easy to do. Ask Formlabs about that. They should be able to remotely diagnose.