Printer not responding

General Discussion
1

Hey Gang,
We haven’t printed anything on our Form 3 in a couple months, and unbeknownst to me, the printer was unplugged from our network (so no internet connection).

Today I set up to do a print and the touch screen just had the butterfly graphic displayed (never seen that b4) and was unresponsive to touch.

So I traced the data line and reconnected it to the network switch (lighting up the green light on the switch, so their should be internet).

Then I cycled power to get the printer to re-boot.

Now the power on light in the lower left hand corner is lit, but the touch screen is dark and unresponsive.

What do you think is going on here?

2

Not sure what is going on but try restarting it while pushing the factory reset button. Its inside a small hole on the back side. Close to the USB port if I’m not mistaken.

3

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