Hi everyone
I have a Form 2 a few days and already the problems begin.
Started a print on my Form 2, with Gray resin ( I usu the esample file that found in Preform / the Formlabs butterfly clip),
After about half an hour I have checked the printer and (bitter surprise)
Iā ve found it stoped: the building platform was in Home Position,
and written on the display: PRINT ERROR CODE: 41
The printer had made the base of the supports (did a piece of the base 1.8 mm thicknes on a total of 2mm,
that was attached perfectly to the construction platform (had made the piece up to about 36 layers).
( Preform version: 2.2.1 / firmware of Form 2: rc-1.3.2-259 )
Later I launched another printing:
The cycle started (start, resin heating and beginning work), but once the building platform is lowered on the tank,
the printer turn off by itself, ( no switch off ). Always by itself, ( no switch on ) the printer was immediately restarted, but now has the build platform stuck on the tank.
Yesterday I tried to update the Preform 2.3.1 and firmware ( rc 1.4.3.288) but nothing changes.
The printer is stopped. The touch screen seems to work properly (you can scroll through the pages and menus)
and does not have any graphic defect.
At this point I have tried :
power off printer,
unplug printer and wait 1 hour
power on the printer
connect to a pc with USB ad re-upload the firmware
upload diagnostic information.
but to no avail: the printer and the build platform always remains stopped.
At the moment, I have already opened a ticket with support regarding this case ( ID 63237 ).
Now, the build platform is from 4 days immersed in the tank, crushed on the silicone layer.
Glad to hear that youāre in touch with Support from Italy, Mauro; weāll take care of you. The details youāve provided so far - especially knowing what steps youāve tried and what steps replicate the problem - are super helpful to understand the error. For anyone who comes across a similar problem, āuploading diagnostic logsā from the Settings menu of the touchscreen is also helpful.
I have opened a ticket with formlabs support ( ID 62237 ), where you can follow his development.
Monday I sent an explanation of further tests made on the weekend, with very interesting results.
I also sent some photos and videos. Take a look.
Same Problem here in normal mode the Printer startes up and as soon as it is in Position for the first layer to be printed the Display wents dark and the Printer restartās.
But my buildplatform retractes.
In open mode (no heating and wiper) i get a Little bit further .
The laser tries to make the first layer bevor āError Code 41ā comes up.
Formlabs not explained what is: error code 41, but after various tests, I sent back my printer to Formlabs.
Formlabs yesterday sent an email to me, in which he said that the problem had been solved:
I donāt know what they have made.
Now, I wait my printer for the next week and I hope the problem is resolved permanently.
I want to start printing
I just got my Form2 printer and having the same problemā¦
First print ever - after about 0.5mm of the base it gave me error 41, than Initializing Printer by itself.
Second print - different model - error 41, didnt print anything.
Third print - same.
Forth print - print about 0.8 mm then the same error.
Fifth Print - same.
The thin layer that was printed looks OK, good adhesion to the platform/
I never succeed to prit something, but it seems that it takes a very long time to the printer to do each layer ( of the 8 layers she did ).
I would appriciate any helpā¦
Thanksā¦
The same problem here.
Received the Form 2 last friday (April 26th), it has not come further than roughly 5 layers.
After a few layers, the printer turns off, back on, and sometimes raises the platform. Sometimes the build platform stays in the resin tray. The only way to raise the build platform is by unplugging the powercord and rebooting the printer.
The first few layers / ~0.5mm seem to be fine.
Sometimes, the printer gives a Error code 41. Most of the times it doesnāt.
Trying to get a new Form 2 running as well. Computer and connectivity issues due to IT restrictions, so trying to use my personal laptop which seems to be working fine with the printer - connected via USB. Printer does not have a network connection so the upload diagnostics wonāt be an option for me.
Same issue as others describe - just a start on the base structure before the print aborts with an Error 41. I also noticed that it takes nearly 2 minutes for each layer.
Has anyone found resolution that does not involve replacing the printer?
I think I was the first person on the forums to report incidents of Error 41. Since then Formlabs replaced my Form 2 with a brand new one and it has identical problems straight out of the gate (first print failed with that error).
I did have several successful prints on my first Form 2 before it happened, so Iām wondering if it might be due to a major bug introduced in one of the later firmware versions (and / or a correlated electronics issue).
Since BOTH of my Form 2ās have had this issue, Iām wondering just what percentage of Form 2 early adopters are being affected by this.
I wish Formlabs were more transparent about what āError 41ā actually means. If it helps, one of their support reps told me:
Error 41 is the software fuse for the galvanometers being tripped. This issue can be related to outdated firmware, but since youāre running the most recent version, weāll need to bring your printer back for recalibration, since this problem will cause most of your prints to fail after a few layers.
Stephen, perhaps you could elaborate a little on what you guys know about this so far.
Thanks for jumping in and sharing your own experience with Error 41, Richard. I also had this thread open and am working on some summary information to share for anyone who sees Error 41. Iāll follow up with more details.
Great, looking forward to that. In the meantime, for others in the dark, Support shared a little more information with me:
The issue here is the reading from the galvanometer software fuse. If it detects current that is too high, it will shut down the print. Some versions of the firmware have a bug that calculates the current incorrectly, leading to false positives with the fuse. This only occurs on certain printers with certain calibration parameters, and unfortunately has happened to both the printers youāve had.
I doubt theyād mind me sharing this, but since it was from a private conversation, I ask you donāt jump to conclusions (Iām not sure if your Error 41 is the same as mine) and please try to be patient with Formlabs.
Together with Formlabs support, I seem to have fixed my Error 41 problem after installing older firmware (rc-1.3.2-259) and an older Preform (2.2.1). This did not help, but reverting back to the latest firmware (1.4.3-288) and Preform (2.3.3) after the downgrade seems to have fixed it.
Maybe other people can also try this downgrade and update cycle to see if it helps. I received the older firmware after getting in touch with Support. My printer seems to be fine now.
Really appreciate all of the reported issues, which are helpful for us to debug and get you answers and solutions. Hereās a bit more detail for anyone who sees an Error 41 message from the Form 2:
Error 41 indicates an error reading the galvanometers, based on the printerās hardware and firmware version. To resolve an Error Code 41 message, update the Form 2ās firmware.
Please contact our team with any further questions or reports of Error 41 messages on the Form 2. Weāre working to correct this error in an upcoming update; itās important to us that we can track these issues to fully resolve and prevent the error message for you.
[Edited 8 Aug 2016: removed direct links to older PreForm and firmware versions. At this time and for the past several releases, the latest versions of software and firmware are the recommended first steps to resolve Error 41.]
Iāve got my Form 2 two weeks ago.
I did two prints with no issues, but after a few days I had the same problem as so many of you.
The printer shuts down unexpected and starts again. While initialization the platform lifts up again.
The file reports āprint canceledā.
When I use āopen modeā I have the same process with one exception concerning the file report:
āPrint failed. Print error code:41ā
Downgrading to Firmware rc-1.3.2-258 and PreForm 2.2.0 didānt change anything.
It only opens a new issue, when I try to upload new files:
Thanks for opening the support ticket, Schoner. It sounds like your printer may be experiencing the brown out described above, so the team will be glad to help debug that for you. We may need to get you on a different PreForm version to be compatible with firmware 1.3.2.
Same error 41 here, just downgraded to PreForm 2.2.1 and firmware 1.3. Now I realized there is no v3 of resin available to choose on this version of software. Any ideas?
