Platform stuck in the down position


#1

I had a error message for jammed motors I tried to abort the print but the touch screen was unresponsive so I hit the power button but it tried to continue the print. Now the platform is in the resin and the screen seems to be ready for a new print.


#2

Hey there @parkstone!

Have you tried power-cycling the printer?(Unplug it, wait 20-30 seconds, and plug it back in) That may clear the issue.

If you’re still having trouble after giving that a shot, please don’t hesitate to reach out to our support team at the link below!

https://support.formlabs.com/s/contact-support?language=en_US


#3

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