My Form2 needs the 1.14.21 firmware update (it has the resin sensor error issue) but it is saying there is not enough storage. I have deleted all of the prints and it says 1.77GB total space and 24.21MB Free. Any suggestions how I can get the firmware to update? Are there any other things I can delete?
Thanks for doing a bit of troubleshooting by freeing up space on the machine. Can you try power-cycling and re-uploading the update? If that doesn’t seem to correct things, I’ll make sure to get you in touch with a member of our support team.
Yes I have tried power cycling a couple of times. The machine still says that there is only 24.21MB free so it cannot install the update. I was able to install the update on 2 of my other Form2’s and they show 1.11gb available out of 2.02gb and 1.14gb out of 1.77gb available - they should be identical, they also have all prints deleted.
The printer should have quite a bit more free space after deleting all prints and a member of our support team is going to be best suited to help out with this. A member of our team will be in touch with you over email.
So if anyone else has this problem supports solution worked:
To perform the factory reset:
- Unplug the printer from power.
- Plug it back in.
- Let the boot-up process begin. Once you see the Formlabs logo appear, immediately press & hold the physical button until you see “Beginning factory reset” appear.
- Release the physical button.
- Check your uploaded job list. If the Reset is successful, it will be empty.