Lid problems

Anyone here having problems with the Form 4 lid?

  1. it sometimes does not align properly on closing - thus will not fully close. a very mild twisting action usually does the trick.
  2. the uplock spring seems to be slowly failing. I have to hold the lid open most of the time now, or it will crash down if unattended.

Anyone? Anyone? Bueller? Bueller?

I just noticed this staring about a month ago, printer about 2 months old. I see I’m not only one. Couldn’t find anything online regarding this yet, not feeling too adventurous about disassembling this printer on my own yet. Hopefully some guidance gets posted here?

Well glad I’m not going nuts… yet.

Hopefully some will speak up.

I have notice that putting a little downward pressure on the left rear corner with the lid closed seems to help get it working again for a day or two.

Hi Robert and Eaglechen,

What you’re experiencing is a known issue with some early production models of Form 4 which has since been fixed.

The good news is that this problem doesn’t affect print performance—it’s purely a user experience issue. The hinges can be replaced easily, and we have a replacement kit available for customers to install themselves. You can find detailed instructions and troubleshooting steps in this support article: Cover won’t stay open (Form 4 generation).

If you need replacement parts, reach out to our support team for assistance in getting a replacement kit.

Let us know if you have any further questions!

Henry

Thanks Henry!

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