Nowadays when i send a ticket to support via email i get an email in return notifying me of the ticket number, witch also include a link where i can submit video, pictures etc.
With the new on display QR code i scan when there is an issue i don´t get that replying email with the ticket number. Witch also means im not getting that link where to submit additional pics/vids.
Is there perhaps something coming in the future regarding this?