I have rasied this request to your support before but haven´t gotten any response, perhaps im not alone with this request.
I would like to see Formlabs be transparent to your users when you stumble upon bugs in your firmware.
I get that it might take some time to discover potential bugs, but atleast a sticky post here on the forums that lists all the known current bugs would be highly appreciated.
It would save us and Formlabs alot of time opening tickets, waiting for replies etc.
Thx
Hi @Andreasemilsson,
Thanks for sharing your feedback! While we’re not able to open up our internal bug tracking system due to the complexity of tickets and confidentiality (some of these involve proprietary technology or unannounced planned features we’re working on), we want to make sure that your issues are heard. If you encounter specific bugs or issues, we encourage you to share them here on the forums. That way, we can make sure someone from our services or software team replies when there’s an update or fix available. It’s also a great way to let us know what’s affecting users the most, so we can prioritize better. Appreciate you taking the time to share this!
Im not asking you to go full on opening your system. Im asking you to actually aid us in not having to spend hours upon hours troubleshooting/waiting for a reply when you in fact are aware of the issues.
Yes, I completely understand where you’re coming from, and I can see how frustrating it can be to spend time troubleshooting only to later find out it’s a known issue.
I’ve already passed your suggestion internally to the team to see if there’s a way we can improve how we communicate known issues. If you have examples of other companies with a system like this in place, feel free to share them and I can route those in with the feature request as well for reference. In the meantime, if you’re encountering a problem that seems like it could be a bug, sharing it here or reaching out to support is still the best way to get visibility on it. Our goal is to make sure issues are addressed as quickly as possible and to keep you updated when fixes are available.
I appreciate you taking the time to provide this feedback. Let me know if there’s a specific issue you’re dealing with right now that I can help escalate.