The emails didn’t get to me because I fat fingered my email address while submitting the ticket. If only we had formlabs accounts with our confirmed contact information to avoid such human errors…. If only.
There is a replacement display unit on its way.
I can gladly say that I have accepted a job at a satellite company and this disappointing machine and this company are no longer my problem.
Good luck in your new adventures man.
This happened to me this morning using nylon 12 tough. I have the same firmware currently installed. Can’t seem to find an answer 
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Hi @3Dprintbiotech, we have a fix for this in a firmware update coming soon, thank you for your patience.
So glad i’m stilll running nov 2024 firmware, happy user with minimal issues. And such a shame that FL keeps breaking customers machines with this erratic Firmware releases. 3 months since it was reported and no solution. Amazing!
Are you able to give me an approximate timeline for this update? We purchased this printer less than a year ago and it’s going to bring our production to a halt if we can’t use it.
Are you saying its a matter of time for this to happens to anyone? Cause that would be disaster for us. You are aware of this issue but cannot take a minute to notify us users that this can happen? That is quite disturbing imo.
That’s exactly what he said, better downgrade Firmware before no one takes responsability for a broken machine.
Is this a 1+ issue or both 1 and 1+?
I will do that asap. Thanks
Hi everyone,
I’ve been following the thread and wanted to jump in to provide some transparency on what’s happening. To be clear, this isn’t a bug that was introduced in a firmware update. This issue has only been reported a handful of times, so we have very limited data of the root cause, and are actively investigating and logging these cases to better understand what’s going on. But based on what we know, we think this is a hardware-level interaction. Over time, factors like physical screen degradation, debris, or powder on the display can sometimes cause trigger false touches on the touch screen. When we simplified the Fuse UI in 2024 to make starting prints faster (fewer taps), it inadvertently made it more likely for an unfortunately-placed ghost touch to initiate a priming cycle.
While we can’t “fix” the physical screen sensitivity via software, we have developed a preventative guardrail that should have been there in the first place. The upcoming firmware update introduces a check that blocks the printer from priming unless it detects that the build chamber and plug has been removed and reseated since the last print. This makes sure the machine won’t self-prime a Build Chamber with a finished cake.
We expect to ship this update within the next few weeks. Like I mentioned, this has been a very rare occurrence, but we know that this is a very severe problem for the few that has been affected. In the meantime, I can only recommend keeping your screens clean and free of powder, and removing your build chambers after a completed print. Rolling back to older firmware will not change anything, as the hardware sensitivity remains.
Thanks for your patience while we get this out to you. I will update here when it’s rolled out, but it will also be documented in the release notes here.
Are there plans to release an updated screen assembly?
Henry, have you tracked humidity level when the false touches occur? I noticed when my work area humidity was very low, say around 30%, I would see false touches more frequently. This led me to believe it was humidity related static buildup that was causing the anomalies.
Hello everyone, quick update that Fuse 1/1+ Firmware 1.24.0 has shipped today with the safeguard mentioned in my previous message. Thank you all for you patience and for reporting these issues.
@SMute As of now, there are no plans to release an updated screen assembly. Also thank you for your suggestion on correlation between humidity and false touches, I will be sure to pass the note onto our reliability team.
Thank you!
Awesome. Updated and running a print now.
Unrelated- Will the beta settings for the Fuse1 be fully integrated into a standard print profile any time soon or will we (Fuse1 users) always select the beta settings from here on out?