Firmware decryption failed

i buyed 18 11 2016 form2 to local shop in rome, i connect but the software perform message me that the firmware is not compatible with version of soft preform, ok i download the new firmware 10.4 and exec the istruction but at end of operation appear me the message from display of form2 - the firmware decryption failed ??? please help me. Thanks

i use windows 10

It sounds like you might have an incompatibility between your PreForm and Firmware versions. I encourage you to get in touch with our support team so we can help troubleshoot this with you. Including your current PreForm and Firmware versions in the ticket helps to speed things up a bit.

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