Hey there - We just did an exchange for one Form 3 printer which had significant freezing problems some examples:
-would freeze when we would plug in the USB
-when we would start uploading parts
-while it would be filling with resin
-freezing on the first layer
-freezing midway through a print
The “freezing” consists of the screen locking up and then we need to unplug the printer (because there is no power switch) and boot it back up to attempt to restart the print. This problem has occurred on approximately 40% of the prints on the previous Form 3 (which we had for about two years of operation).
When we just replaced that Form 3 with a refurbished one, it has since frozen twice in the past 10+ print jobs. Our new Form 3+ has frozen 6 times in the past 8 print jobs.
The fact that it is freezing when the job has been completely uploaded (and not plugged into a government computer) makes me believe there is something that is causing the internal processor to lock up. It as if there is not enough internal RAM to process the job as well as the GUI/touchscreen so it just locks up. The printers are on their latest version and Preform is upgraded.
This does seem to be a problem isolated to the new Form3/Form3+ line of printers because we have had excellent service lifetime of our refurbished Form 2 printer (thousands of hours of running over 4+ years and I cannot recall a single time it froze).
Any advice to mitigate or solve these freezing problems would be great because as it stands we might need to do another exchange of the Form 3+
Best
Matt M