My current firmware is rc-1.9.9-43 and preform tells me the latest/.greatest is rc-1.10.4-49.
Upon launching preform today I got a notification that it was out of date so I downloaded/installed the latest version. I then plugged into the printer (via USB) and navigated to the “update printer firmware” page. Preform sees the printer and it confirmed that my firmware is out of date. It gives me two options to update - automatically download the update or manually select a file.
When i “click” the automatic update button nothing happens. I don’t get an error, it doesn’t crash, it just doesn’t do anything. I tried clicking and waiting, clicking multiple times in rapid succession, and clicking/holding for a couple of seconds. No matter what I do absolutely nothing happens. If i then click “cancel” or otherwise close the update firmware box the printer still shows up in preform but it’s no longer accessible (I can no longer select it to print and if i pull up the printer info box all the firmware/diagnostic boxes are grayed out)… If I close/reopen preform everything returns to normal. No matter what I do i can’t seem to update the firmware…
The printer is hard wired to my network as is the computer running preform and both are connected to the same (and only) router in the house. I’ve tried rebooting the printer (putting it to sleep then disconnecting the power cord for 60 seconds before plugging it back in), resetting the router, rebooting the computer, and I’ve swapped USB cables. Nothing has fixed the problem.
I’ve had the printer since the spring and have updated both preform and the printer firmware without issue multiple times in the past. I’d be happy to download/load the firmware file manually but I can’t seem to find any info on how to download firmware manually. From what I can tell there is no firmware repository.
Has anyone else had this issue? Please help!?!?