Now that companies are shifting to working remotely, they are also rolling out unique solutions. One of those is zscaler, a tool for remote encrypted resource access. However, unlike a VPN you don’t have raw access to the LAN. So no automatic printer scanning and no manual access via IP. The only solution then is to give the printer a DNS entry and then be able to input that information directly. Right now in preform IP addresses are the only way to input that info.
Without this upgrade our printers cannot be accessed remotely and jobs cannot be uploaded.