What crappy product sales and support

Being a supplier to the jewelry business it amazes me that Formlabs would not be able to get order for consumables out on a timely basis. I ordered some resin and a tank early on the morning of the 13th and it still has not shipped. Their phone system is a joke as well and it is practically impossible to get a live person on the phone. Other than a message that they are changing their logistics and they are sorry about the delay no idea when my order will ship. From the very beginning of purchasing this unit I have had nothing good to say about FORMLABS as a company. This really is the last bit of salt in an open wound I am willing to accept. When this printer breaks I will never have anything to do with FORMLABS ever again. At this point I am hacking their cartridges and buying only 3rd party products for my printer.

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I just keep enough materials on hand. It’s not that hard and doesn’t cost any more if you have consistent needs for prints.

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