That is complete bullshit.
Our first 2 3d printers that we have bought from other brands prior to the Form 2 still has great support and they’re going strong for a 5+ year old printers. FormLabs is the first company and the first product that we have bought from a company that has completed disappointed us in this regard.
Simply put, all they care about is their bottom line and they don’t care about their users.
Do a simple search on Google and you’ll find ALL of the horrible stories from late shipments to countless broken sensors on their Form 2 machines with FormLabs replacing their customer’s brand new machines with refurbished ones because they can’t seem to get it together when it comes to quality assurance. On top of that, they’ll continue to design their machines with wasteful resin tanks because why not milk their customers by nickeling and diming them with every single thing that they can try and get a way with.
I would not be surprise if they start “engineering” new resins to only “work” with their Form 3 printers.
Form 2 is the last SLA printer we’ll ever buy from FormLabs or from anyone really because FormLabs has ruined the SLA printing experience for us. Yes, we do sound a bit pretentious but dropping $3499 for a printer that will only have a 2-3 year support is unacceptable to some of us.
We can’t speak for everyone here in this forum but I and everyone here at my company surely are disappointed with how FormLabs handled themselves and the type of product they’ve shipped. If FormLabs as a company even care about their users, the previous statement should at the very least mean something to them.
Going forward, there has been some good advancement in DLP printing and there are a lot of companies that do understand the maker movement community that have been making good progress with DLP printing. I suspect that DLP will be our next big move.