I was a Formlabs backer on Kickstarter and have been a customer for the last 8 years.
You mentioned several concerns in your post; Iāll try to lend my perspective on a few.
Yes, in my opinion the resin costs about twice as much as it ought to - especially considering how much competition there is in the marketplace these days. I suspect this is a primary revenue generator for the company, and they are content to target higher-margin customers (e.g. professionals) even if it means more frugal consumers slip to competitors.
I think Formlabs Support is the best in the industry. In my experience, theyāre responsive, and the people on the front lines tend to be knowledgeable about their machines. You donāt have to work your way through humdrum āLevel 1ā staff who are less familiar with the printer than you are. Theyāve typically gone above and beyond to help me solve my problem, and have been fairly generous in terms of replacing failed components or faulty consumables (sometimes even after my printer is no longer in warranty). To be frank, thatās one of the main reasons I keep coming back to them when itās time to buy a new machine. Most of repairs or replacements Iāve had to do have been āin the fieldā (e.g. cleaning, swap a mirror or motor, etc). IIRC there have been two occasions when Iāve had to send a printer back to them for repair - once it was on their dime, and once on mine. One of the times I was disappointed with the result - the printer worked but the spilled resin in the refurbished unit from a previous customer wasnāt thoroughly cleaned. I believe they were having QC issues at their repair centre at the time. I canāt remember how they made it right for me (I think they may have shipped a whole new replacement?) but I do know I donāt hold a grudge anymore so Iām pretty sure they did resolve it one way or another. In all, I would say the Form 2 in particular has been a pretty reliable machine for me.
There have been one or two times I felt dissatisfied with the ultimate outcome of a support case - but Iāve opened many dozens, and no company is going to hit home runs 100% of the time.
Purchase price of their printers has stayed pretty consistent over time, which is impressive considering the Form 3 has WAY more sophistication going on inside of it than the original Form 1 did.
Longevity of the machines could be better. If you take good care of them theyāll last for years, but after enough printing (Iām talking lots of heavy use) the laser will eventually degrade. The replaceable LPU on the Form 3 should help with that.
Your consumables are: resin, tank (the tray that slides into the base of the printer), and build platform (one will probably last forever). Per Formlabs, Standard Form 2 tanks last 1000-3000 layers. LT tanks, which are only for the Form 2, last at least twice that (I thought I saw an estimate of around 10L for standard resins, but canāt find it). Theyāre recommended or required for some of the more exotic resins like glass-infused Rigid, which wear tanks faster.
On the Form 3, certain resins (Tough 2000, Elastic, Rigid, Grey Pro) only work in a v2 tank, and thereās a limit to how long you can store them in it (35 weeks). On previous printers the time limit was only a ārecommendationā and Iād regularly surpass it, but you need to take it more seriously on the Form 3 as the way I understand it those resins eventually leak through the adhesives which secure the flexible film. More info is available here:
https://support.formlabs.com/s/article/Maintaining-the-Resin-Tank-Form3
Scroll to Resin Tank Lifetime
Other consumables, not bought from Formlabs, are things like alcohol, paper towels, gloves, cleaning supplies (for the printer itself), razor scraper blades (if youāre printing direct-on-base), etc. I donāt think you have to budget much in the way of repair costs until the printer goes out of warranty.
I believe Open Mode on the Form 3 has been promised, but hasnāt been implemented yet. Iām looking forward to it as well, but they have some higher priority work to do on the Form 3 before they get to that (e.g. dialing in parameters for some of their own resins). Keep in mind certain third-party resins really stink when you run them (not sure if thatās a factor for you).
I can highly recommend a Form 2. I canāt recommend a Form 3 yet, but Iām optimistic Formlabs will get there in time.
Hope this feedback helps you. Maybe others will chime in as well.