Tough V3 error?

Has anyone bought the new resin tough v3?
I’ve done it, and today has come to me … but I have a problem when I insert the cartridge into the printer, the printer detects it as High Temp V1.

Will there be a labeling error?

I have the printer updated with the latest firmware

My version of the software preform is also the latest 2.9.1

Looks like there might have been a programming error. I encourage you to get in touch with our support team so we can get you a new cartridge that’s not masquerading as High Temp. It’s also a big help as it allows us to track how many users are having the issue.

I opened ticket and they have responded me to send me another cartridge
I have also sent a photo of the cartridge in which appears the serial number

Best regards

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