Resin Cartridges not recognized

I haven’t used my FORM 2 printer for over 6 months.
I just installed a brand new tank and cartridge that I bought a few weeks ago.

The printer and PreForm say there is no cartridge installed.

I tried several other cartridges and none of them are recognized.
I cleaned the chip leads on the cartridges but it didn’t help.

I downgraded to firmware 1.19.13 and that didn’t help.

Anything else I can try?

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