We are using PreForm 3.60.1.637 and all of our print file names are being overwritten with the models in the print. My staff saves print files with client-specific indicators, and those indicators are now absent on the printers and in our Dashboard. When my office managers prepare to bill our clients at the end of the month, we will be scrambling to identify prints.
This started at the end of last week.
Is this happening to anyone else?
@electrodorks I’m sorry to hear that you’re having some issues with the file names being saved and showing up in Dashboard. Would you please confirm that you are saving the file, before sending it to the printer?
Hi Jess, yes we are saving each print file before sending it to the printer
Started happening last week for me also, I thought I was going crazy.
@electrodorks and @Andrew_W , I found that this is due to a bug in PreForm. There is a planned fix coming.
Since updating to PreForm 3.60.1.637 late last week, all of our custom print file names are being completely overwritten by the names of the models inside the print. Our staff relies on client-specific indicators in the file names for tracking, but these are now totally missing on both our printers and the Dashboard, which is going to create a massive headache for our end-of-month billing. Is this a known bug in this version, and can you please guide us on how to fix this or roll back to a stable version where our file names stay intact?