Print fail and The Tank is fall

My Form1 printer can’t print anything,i have ask the supporter for help actually.
i follow their instruction to fine tune the the platform 0.5mm lower but still not work.
and the BIG trouble is after printed,the tank is not balance anymore,just like the photos.who can save my printer?pls help~~~

If your resin tank isn’t returning to level, that’s something that our support team, at, can help you resolve, if you haven’t been in touch with them already.