Preform Crash after one successful use?

Support & Troubleshooting
1

Hi All,

We just got our Form1 and I successfully printed one model. However, when I got back to work this week, I tried to open Preform and it will not work. It will open then I get an error stating that the display drivers stopped working. I’m confused, since I was able to successfully use it last week on the same computer. I tried a different computer and got the same result.

Has anyone else had this issue? How did you resolve it?

Thanks!

Dan

2

Need way more data. First, are you on Windows or Mac?
But, as a rule If nothing changed, then well, nothing would change, so:

  • If windows, did you run windows update or did it autorun unbeknownst to you?
  • Did you install any other software?
  • Have you uninstalled Preform and then reinstalled it to see if that might fix the issue?
3

Thanks for responding so quickly Christopher.

I am using windows, and it may have updated, but I don’t think it did. I have not installed any other software, and I did un/reinstall Preform, but that didn’t help.

Dan

4

Is it XP? If so it’s a known issue. You’ll need to get the prior version of Preform (1.82 I think) to get around that. If you’re on 7 or above, not sure what’s up. Might want to try to update your video card driver from the mfg’s site.

but…, it did work once, so weird…

5

It’s 7. The fact that it worked once on two different machines is weird. I’ve got it running properly (I think) on a third laptop, but I want to figure this out…

Thank you for the feedback!

6

did you check the windows event viewer? it may be making some useful noise.

7

Hi Dan,

This sounds like an issue we’ve seen a few times since the 1.9 launch.

Have you opened a ticket with customer support (at http://tickets.formlabs.com/anonymous_requests/new)? I think they would be able to help.

Andrey

8

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