Laser part not working

I bought a printer four months ago, and printed a butterfly after I got it. Today I want to print a new thing, but I found my laser is not working. Is there anyone know about this and tell me which part may has a problem. Thansk.

I’m online waiting.

I suggest you raise a support ticket with formlabs - if your printer is malfunctioning they can take you through a check process to identify the problem.

I have already raise a support ticket and waiting for their feedback. Because I come from China, so I think I’ll get their feedback on tomorrow morning.

Yep, our operating hours are 9AM - 5PM US Eastern Time, so our responses might be off by a day. We’l do our best to help you out!