I have a model 3 printer and the build platform appears to be stuck in the down position. When I try to prime it, the software goes into a loop where it keeps asking me to check the build platform and make sure that it is locked which it is but the picture indicates that it the platform should be up. Usually, the build platform is elevated but somehow it is stuck in the down position. Is there any way to tell the printer to raise the platform?
try maintenance>move motors>continue>move z-axis up
once up run through it. it should go to normal