You don’t often get posts about positive stuff, so I thought I would make one. I’ll try not to be to mooshy as well Im a professional designer and Ive had my Form1 since July last year and always had issues with it in the early days. Back then, sending it back meant a 9 week wait for repairs (I’m in the UK) and many of us didn’t really know a great deal back then about how to keep our machines running. Since then, I’ve seen Formlabs support come along leaps and bounds as the community here at the same time has really got to grips with the technology and supported each other (and no doubt future development). With the opening of a UK support centre a while back, repairs and parts have been taking days, not weeks.
With this, my machine had quite literally got to the end of its life with multiple failing parts after After going through a few days of tests and sending reports and pictures of failed prints to Formlabs, they agreed it was time for a recondition. All under warranty, I add.
The machine was fixed with a load of new parts being replaced and back with me in a little over a week. I can also honestly say that it prints better that it ever has, working smoother and quieter than ever before as well as sharper details/finer prints.
Now, for the last while leading up to this I’ve been seriously considering moving on to my next machine and have been researching other machines in anger going back over the last month or so. Almost NEARLY ordered a couple of machines but due to poor customer contact or lacklustre responses to technical questions, this has dragged on to the point I’ve lost the will to live. Couple that with the lack of a community such as this and apparently little/poor after purchase support, I didn’t have confidence just to go out and buy something. These cheaper, clone machines flooding the market are really just not worth the risk so I wasn’t even bothering with them, I’m talking about western companies proposing to have great machines on the level of Formlabs. Well, I’m glad I held back now. With the excellent support I have received from Formlabs (now and in the past), the brilliant community here and the announcement on the 22nd, I’ll be hanging in to see what comes next for sure. Im ready to buy my next machine and move up a level, so I’m quite excited to see what this second generation machine will be capable of.
Thank you Formlabs!