I’m having trouble with our Fuse 1, which we acquired last november this is a CPO unit from our local reseller that we have been monitoring for over a year sending prints regularly and always getting great results from it. After we got the machine we used it with the same success rate for several large jobs ranging from 24 to 38 hours.
But just after the January Update, and after several short jobs ranging from 8-15 hours, we launched a 22 hours job on sunday and that’s were the problems started.
At around 10 hours the printer freeze midprint, UI was not responsive , and I needed to turn it off.
I reported the issue and support suggested it could be a corrupt firmware, that I download the firmware again and re-upload locally and send the file again.
Some parts were added and I send the job again, and after 20 hours error 352 appeared and it failed again, this was reported again to support and they claim is a corrupted file, while the machines shows a laser issue.
Hi @Mario_Martinez , We’re sorry you’re experiencing this freezing and brittleness. Thanks for sharing all the background info.
An Error 352 is related to the laser. It looks like you’re already talking to our support team, which is the exact thing to do in this case so they can learn more specifics and help get you up and running again asap.
Thank you, for now rolling back to fuse1-public-1.20.1-2458 and Preform 3.43 let me progress to 2 hours running with 26 hours left, hoping this solves the issues.
Is your Fuse running on an UPS or a lineconditioner?
In some countries, the electrical power supply can be “dirty,” meaning it may have fluctuations, voltage spikes, or noise that can negatively affect sensitive equipment. The Fuse 1 relies on a stable and clean power source to ensure consistent performance and print quality. If the power supply is unstable or contains electrical interference, it may lead to issues such as print defects, unexpected shutdowns, or even damage to internal components. To prevent these problems, using a line conditioner or uninterruptible power supply (UPS) is the way to go. We had this exact same issue and in Sweden the power supply is good overall, the Fuse printers are really sensitive tho so could be causing your issues.
Hi, yes it’s running with a UPS and a whole new electrical installation was created only for this equipment meeting all the installation requirements requested by formlabs. The machine was running flawlessly before we activated the OMM and needed to update the firmware in January, if you activate the OMM the powder credit option is no longer active but the machine was still requesting to add powder credit( the menu dissapeared after the OMM activation) we needed to do a factory reset, and after that the machine worked with no issues but with 10-15 hours builds. However last sunday we launched a 22 hours job, but using Preform 3.45.2 which was updated Sunday actually, and that’s when the problems started. Support insists to update to the latest firmware and software but our last two attemps were unsuccesful with this combo. I rolled back to Preform 3.43 and Firmware 1.20.1 from november 6. With this the machine run for 12 hours before failing again but his time the error was not related to something like what I reported.
So you are not using Formlabs material? In that case i have no idea on how to help as im not familiar with any other materials and their properties.
When the material cracks up like that in your latest issue, for us that has been caused by temp issues.
I had an issue on our Fuse 1+ that the heat leaked up into the hopper cause when i started a new print the first layers looked like that and when i tried again it worked.
we are not using third party materials all is Formlabs powder. Today we wake up with yet another problem also not related to software or firmware. And the funniest thing is that due to this problems with our machine, our service provider stepped up to help us with production(using the latest software and firmware versions) and guess what ? Their machine failed also with a very weird issue.
this is the error on our Service provider machine, while processing one of our jobs, coincidence? I don’t think so.
That’s really odd, I’ve never seen anything like this with my machines. Since you are working with support you should obviously stick with their recommendations. Id be thinking of what’s common between your machine and your supplier.
The only common thing is that both are Fuse 1 machines, not Fuse 1+ 30w and that they are located at less than 10km each other. We already solved it, but not thanks to support.
We rolled back to the nov firmware and dec preform. Made some checks on our UPS and power delivery and turns out there were some issues due to increasing demand in the grid. Probaly if support would’ve taken the time to review our logs we could’ve narrowed it faster but hey didn’t, and he fact weird errors appear on a different machine running the latest versions doesn’t help thrusting it will solve the problems.
All failed ones are in the latest versions except for the last two where one is for process and the later for a reset while printing associated with a power failure, however all the rest failed weirdly.
Which UPS are you using? I have the APC 2200VA model formlabs recommends and its great. We had a total outage here for several hours and I had to plug into an alternate supply that provided 110 as opposed to 120. The UPS stepped the voltage up and the machine did not miss a beat.
Same here, APC 2200 they are a little bit old and were supporting Projet 660 machines before. I already conducted tests to ensure the machine is well supported.
If you’re truly into a getting a good UPS system, get one that is LiFePO4 based; it will cost a lot more upfront, but also last WAY longer and be better overall with other safety features the others do not provide.
Getting off topic, but I wonder how different the charge profiles are between a dedicated LiFePO4 and a SLA UPS. My understanding is LiFePO4 can be charged with a lead acid charge profile as long as its not going into equalization mode. Im not brave enough to convert a SLA UPS to LiFePO4 but ill bet people do it.
Sorry, that’s just what I found with a quick search; like I said I went the cheaper route of a more DIY solution that you can change depending on the actual batteries you get.
