Hello everyone,
I’m facing issue with failed every print. The printer will stop randomly during the print with Error 114 - image too bright. I have inspected the last 10 images and I don’t see any troubles at print surface. The only thing I’m not sure is, that one of images is too white. It looks for me like it was captured during heating with Quartz tubes. Any ideas?
I have already created ticket at support which advised me to update FW, PreForm, do the factory reset and other generic advises which didn’t solve anything. I have uploaded also logs, but since than I didn’t heard from them.
The sad part is, that our printer was replaced 3(!!!) times due to various errors. This is printer #4 and it was able to print only the first print attempt. Since then I have already wasted about 5 kilograms with no success. Are theese printers such unreliable?
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are you using an Open Material profile or one of formlabs profiles?
Thak you for reply.
I’m using default material settings from Formlabs. Nylon 12 v.4.1
Tried also “new” speed settings v5.3" with the same error.
@ferguson956, I’m sorry to hear that you’ve had a difficult time getting to a resolution with your Fuse and printing Nylon 12. I took a look at your support case, and it looks like the issue stems from electrical fluctuation. Using the UPS that was suggested should resolve the issue.
The electrical noise is causing the camera to get out of synch with when the quartz tubes are active, which is why you’re getting the error message that it’s too bright.
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@jessbuck
Thank you for clarification. We have already installed UPS which was approved by technician from one of your resellers (I don’t want to write here exact names/companies). It is not a double conversion UPS as suggested by your company now, but I have measured the voltage over one day and I think its quite stable. You can see the volatage in the power grid here:
The crash occured about 17:00 if I remember correctly. Is there any guarantee that if we buy another type of UPS it will solve our problem? We have spent already 1800€ for buying the suggested, so we need to be 100% sure. The best would be if we can borrow the UPS. Is it possible to borrow one from your company?
Haven’t seen this one yet but my first suggestion would be to always roll back one firmware release…especially if this started happening after you updated.
Formlab’s tends to let “us” be the Beta testers unfortunately with most of our problems historically being from recent Firmware updates.
My gut however, tells me that your camera lens in the cassette is “foggy” or needs cleaned or replaced and that a new Firmware update may be prematurely looking through that and triggering this error.
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I agree that FW testing is kinda weak at manufacturer side and new FW often brings new problems. Anyway I had this problem with different firmware versions so I don’t expect it is FW related issue.
We are getting to the rootcause - printers camera some times capture “check image” during quartz tube is still heating. I seriously don’t know why there is not software check that prevents camera taking image during heating. It seems there is only time-based sequence. I hope there is some logical reason for that, but for now I find it really stupid.
That would still put it at a software problem and most likely introduced and/or overlooked at some point throughout firmware updates. If you look back in releases they probably added that camera detection as a feature but didn’t beta test it thoroughly enough before releasing it to the wild.
This sounds crazy today, as we know how important chamber temp calibration is to set… but for the first year of owning our first Fuse 1… the Chamber temp offset setting, didn’t actually do anything. The setting was there but it wasn’t actually functional.
We were trying Nylon 12 GF initially back then and came to find out it wasn’t even printable for the first few months of owning the system… until they updated the firmware to actually be able to print 12 GF with one thing being to finally make chamber temp offset actually work.
They’ve come along way over the years but I’m definitely not quick at upgrading firmware.
They still don’t have a public diagnostic file for bed temp calibration with PA12 GF. I had to get it on the forums a month ago.
Everything is “Customer Experience” focused when talking about material DRM but they don’t practice what they preach when it comes to software.
@jessbuck
The UPS we have is a APC Smart UPS 3000IC with noise filter and AVR.
