When the basket moves down or up it gets stuck midway and makes a horrible noise like something is stuck. There is no obstruction I can see at all. Any suggestions?
Can you try taking the basket out and lowering it to ensure that the basket isn’t getting caught on anything? If that doesn’t seem to work, you might manually try to lower the platform and check the lead screw towards the back to see if anything is obstructing that. If it gets caught and requires excessive force, I’d get in touch with our support team so that we can help troubleshoot this with you.
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