Form 2 printer resets all the time. Printing only 1 st layer

Hi to all. We are using printer for 1 year.
No we have problem, when print starts, platnform moves in resign tank and printer turns off and resets.

we tried:

  1. Factory reset
  2. Open mode
  3. Changed resign tank, bulid pratform
  4. Factory cleaning of lenses

What we can do to start printing?

Please contact customer support. This sounds like a serious issue.

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