Contacting support without order number

Is there a way to contact support without an order number? I do not have the order number as that was with a former employee who is not at the company. I cannot seem to submit a request without one.
Support inquiry is regarding a printer error that we have been experiencing.

send an email to


Maybe you can refer to the case number that is shown in the signature of earlier emails.

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Thank you, I could not find that.

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