Cannot register printer for dashboard

cannot register printer for dashboard. When I try to get register code from printer it says “need internet connection”. However, the ethernet status says “connected” and gives IP address. also, the PreForm software recognizes printer and allows me to upload files, so it is in fact connected.

I have rebooted several times. Unplugged power several times, unplugged ethernet cable several times. nothing.

Hey there @jg159973,

Sorry to hear you’re having some trouble connecting your Form 2 to Dashboard! That’s definitely not what we want you to experience.

As there are a few different things we’ll want to check for in order to resolve this problem, I’d recommend getting in touch with our support team at the link below. They’re terrific and you should hear back from them within 1 business day, usually much quicker than that.

https://support.formlabs.com/s/contact-support?language=en_US

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