Bad prints on form3

Hi Guys looking for help and advice her, small business in which we currently have two form2, we have just taken delivery of a form 3 , and are having a second delivered direct from formlab any day.
At first an item i print i just swapped machine on preform to send it to the new form 3, i dint realize i had to remove the supports and re install, so obviously wasn’t impressed by the print.
i then re bought the drawing in direct from stl, set up auto orientation and how i would normally set orientation, added supports which i normally have at 0.20 or 0.25 as its only thin areas to touch too , this item prints perfectly on the form 2, but the prints so far are rubbish, with grooved lines, distortion in its shape as it is a rectangle box, my worry not only this not working but a second on the way, which is a part ex,

i print in 0.025 on all prints i make, ive even tried this at 0.1 and still failure

i am now printing three versions , preform set up , my set up and a version flat on raft, this preform drawing and diagnostics ill be sending to the supplier, and formlab

i’ve had 4 months of issues with form 2 and this was meant to be a solution to the wide banding and issues of hours of failed prints. at the moment i think they will be going back and walk away from formlab

if anyone has had similar issues or any ideas please could you let me know

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Hi, your issue is being discussed in the latest review…https://www.youtube.com/watch?v=W1U92aD-hgs