Roughly two weeks ago I posted about my frustrations with theFL3 on how it contentiously freezes up even after just a 100 layers …
Given that the machine was already a replacement and by now now well out of warranty; at least with respect to the initial purchase date, I was expecting a “we’ve taken the money run” attitude from Formlabs. Forgoing reaching out for further calls for support …
Then @DKirch (Formlabs Community Manager) suggested not to give up and still file a request for support.
So I did …
And support I did get !!
After explaining my grievances to Katarzyna (a BIG shout-out to her) took my case to heart. After some back and forth it was concluded to be most likely a firmware issue.
After resetting to factory defaults, installing the latest firmware and a whole bunch of successful test prints … I am a happy customer. Was even offered some resin to compensate for the extensive testing.
Thank you Formlabs 