Not impressed Formlabs!

So I have a Form 3 which is now a couple of years old but hasn’t had to work so hard, one day it was suddenly dead, after contacting Formlabs I was told it could be the SOB board which costs around 300 Euros and is non returnable as it comes programmed from the US, I was also told there is no repair possibility with Formlabs, Great!
They did of course offer to sell me a Form 4! Obviously I am not impressed with Formlabs after sales help! I’ve gone from a loyal customer to a disgruntled customer!

So now the main question, has anybody else had this problem and has anyone managed to find out what the problem is and how to solve it?

I really need to print urgently but to be honest won’t invest any more money with Formlabs as I have already invested in spare platforms and tanks etc, obviously a bad decision.
Any recommendations for a new printer with a good after sales help?

Any help would be greatly appreciated so thanks in advance.

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