When he prints big objects with large bases, they stay stuck to the build plate. When he prints small objects with small bases, they do not. Need to increase initial base layer Z compression, I’d guess.
Thanks for your question! As Randy mentioned above, this is likely a case of needing to increase the Z compression in your printer’s settings.
In the interest of making sure that process goes relatively smoothly, I’d recommend reaching out to our support team at the link below and they’d be happy to walk you through the steps so there’s no confusion at all.