3.24.2 error message on update

Support & Troubleshooting Form 2
1

PreForm, I get a message that an update is needed. Click to update and then get an error message asking if I’m connected to the internet. I’m connected to the internet, also completed a shutdown and restarted and still have the issue.

Is anyone else having these issues?

Error message:
“An error occurred in retrieving update information; are you connected to the internet? Please try again later.”

2

Same issue here; i ended up downloading the new version myself from the website and installed it.

4

Hello @Minntronix and @remyhx,

Apologies for the late reply, but if you haven’t already opened a ticket with our Support Team, they will be the best resource to ask the right probing questions to get you a resolution!