After 2.5 months of troubleshooting with the help of support… I have gotten nowhere.
I think this is the 3rd time that I have tried to get my printer working since I preordered my Form 1.
The first two times I gave up after a month or so of obfuscation by the support members passing me from one person to the next with only 1 email per day.
Why is there no chat available for support?
Why is there no phone number for support?
Do I need to purchase a Pro Support plan in order to see my first print?
I may be a cynical New Yorker but this certainly has all of the earmarks of a scam to me.
I understand your frustration with the trouble-shooting process. I just wanted to let you know that we have been working on your case internally and you should expect a resolution from us this afternoon! Formlabs’ wants you to have a working printer asap. Please hold for a direct response from Roxanne through your ticket
