Tank V2 and Grey V4 Mismatch?

I unboxed today and started to print. After filling the tank I get “insert tank grey v4”, The tank is V2 which should be compatible right? The software says tank grey v4. I’m new, so I may be missing something simple.

It got through 11 lines before the error message. I think it’s losing connection on that little connector board - as it shows “no tank” until I refresh the dashboard. Put some foam under the board and hoping for a better run. Maybe mechanical, and I need a new tank.

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