I just bought a brand new Form 3 and when I try to start a print, it gets hung up on filling the tank. I read on a forum last night that people were getting bite valves that were not open enough. This is not my case. I tried starting the print about 10 different times, 2 of those 10, some liquid trickled out, but not enough to trip the fill sensor. I have tried everything I could think of to troubleshoot the issue:
-Make the bite valve slit bigger (probably too big and leaking now)
-Place the bite valve higher and lower, turn it sideways to the direction it should be going
-check the actuator to see if it is moving or making contact with the bite valve (seems like sometimes it isn’t actuating read it may be a firmware issue)
-Tried to re-download firmware (can’t because it says it is up-to-date) May possibly be able to download it to a flashdrive and then redownload it oldfashion style like grampy used to do?
-Spill resin all over the floor
-Call to order a new machine (naturally get a response in 3 seconds) and then tell them that I really just wanted to order a machine that works and not one that doesn’t work
-Get transferred to the support line to be the next caller in line, and then get put on hold and then the support was no longer in the office, so they took a message (still haven’t gotten a call back)
I have put in several service requests. I am very disappointed in the lack of support. I have waited years to buy a Formlabs printer, was excited to finally be able to afford one, and now I have discovered after looking through all of the forums that the machine may be just another piece of expensive junk. Why does the support take this long? Are they so backed up with messed up machines that they cannot return my requests? How many messed up machines do they have to deal with daily? Should they maybe worry about a smaller sales team, and a larger QC team that corrects issues before they go out the door?