Long time printer, first time poster here.
I sent this to support but if there’s a finish issue with recent platforms I’m not sure I’ll get the straight scoop so I’m copying my ticket text here to see if anyone else has had this issue with new platforms.
Hello, our business recently purchased 2 machines: a refurb Form 2 to replace the Form 2 we had that failed and a Form 3 (new). With the Form 3 kit, I purchased the Model resin and could not get the parts off the platform. It was impossible. I thought the resin was bad and replaced it with Black since I’m very familiar with it being a non-picky resin. You sent me a new platform (thank you). Yesterday I was running a new part in both my my Form 2 and Form 3 at the same time (same model). I used the new platform you sent with my Form 2. This time the Black resin was baked onto the Form 2 new platform and cannot be removed. The print from the Form 3 was fine.
Did you do something different to the finish of the platforms? This is two new platforms in a row with different resins and different machines where the raft cannot be removed no matter what I try.