Preform freezes when 1st opened - End Task then its OK

Support & Troubleshooting Form 2
1

So clean install of Win10 and installed 3.10.1

After Win10 1st starts, Preform will hang with a white screen forever.

After closing the Preform task and re-opening Preform it runs OK.

I’ve tried un-installing and re-installing Preform but it makes no difference.

This is a hard fault and will repeat everytime windows is restarted.

It seems like the software is waiting for something or some event befor it will run.

Any ideas please?

2

Update.

This seems to be related to the 3DConnexion SpacePilot (3D Mouse) if the the SpacePilot is shut down the Preform task is released and it opens normally.

I will investigate further and report back. .

3

I’ve had the occasional trouble with Preform in Win 10 as well. I usually just kill Preform, reload and it’s fine.

I’ve had Preform crash once, and I’ve also had it freeze – likely a memory leak. The freeze occurred during support generation, if I recall correctly.

4

Solution found!

(note this is a Win10 Pro Installation)

Don’t use the latest SpacePilot drivers, use V10-4-10 and Preform works great!

May not be many of you out there with a SpacePilot Pro, still it’s memorialised here for those scratching their heads…

5

Thanks for letting us know! I’ll make sure this gets passed along to our software team so it’s on their radar. :slight_smile: