Major Shipping Damage...Not Sure What to do Next


#1

Okay so after a long and super confusing shipping debacle my form 3 arrived unannounced this morning. I brought it in and as I began unpacking my dream machine things started getting worse and worse.

It came half wrapped in a second cardboard box, which I thought nothing of until I removed it and found that the top half of the box, along with the foam, was shredded. With fingers crossed I removed the top layer of foam to find that the orange printer casing was completely shattered. I stop everything at that point and started looking for ways to fix this…

I reached out to formlab support and called any phone number I could find, but as of right now I am sitting here with no answers and an unusable printer. Is there anything else I could do at this point or is it just more of this waiting game? Any advice would be greatly appreciated. Thank you.


#2

Just wait for a response, obviously they’ll get you a replacement for shipping damage. You’ll probably have to wait for the next business day for a response.
That’s kind of pathetic for the shipper to do that though, trying to tape it up after smashing it.


#3

They are closed until Monday.I am sure they will make it right.I would recommend not throwing any of the packaging away and not touching it any more. I had this happen with a telescope and had to take pictures of all the packaging and how it was delivered and I suspect the shipping company is going to need to take it back once Formlabs has filed a complaint.

That really sucks.I hope you get a replacement quickly