Informations

General Discussion
1

I’m sorry if my message will be a bit harsh but i’m tired …

I’m international backers. From what i see you told us that we will have the printer in the SEVERAL months.
But what ? we paid each 300$ more than the US backers. That mean you have 30.000$ to handle the shipping over ONLY 24 countries. Why don’t you hire 2 guys and they will do the paperworks just in a week… ( And i’m just talking about international backers if i add the form abroad you have 100.000$ for that… )

I’m tired about the lack of informations … Firstly we backed us with the grey resin . What about this resin ? When the grey resin will be release ?
Why did you give us the clear one just before shipping. I’m sarcastic but : is it to hide all the problems you have with the printer ?
Because i was really surprise with all the pictures the firsts lucky owners of the form1 post on the forum.
It’s look like you have really serious problem with calibration and peel axis …
Do you think you will solve it ?? I never saw any answers …
I don’t want a printer who are not able to do the job …
Because i need ALL the build volume for my project and a precise calibration …
Is it just a problem with the software ? The galvo ? Or mabey it’s just because the resin is too viscious …
PLEASE give us more informations. ( WHEN will you solve both problems ? )
Why don’t release the grey with less visciousity ?

To continue, i asked you months ago if i could add a resin tank and a build platform to my ks order, but i never have any answers …

Thanks and sorry if my message is agressive, i really like what you are doing, but sometime i just don’t understand and it just about answers …

2

@Gilles

I share you’re frustration. I can’t explain why Formlabs has done such a poor job communicating with backers and customers. I see people who backed the kickstarter weeks before me still waiting for their units to ship (mine is currently driving around town on a FedEx truck). I don’t speculate about Formlabs proceedures anymore.

Hopefully the print quality will meet expectations. I’d really like the grey resin too. I’ll be making silicone molds of parts and I need to see the parts I’m finishing. At this point I’ll take what I can get and keep my fingers crossed.

The good news is they seem to be moving through the queue more quickly now. Regrettably a lot backers are still suffering more than they have to, due to poor communications.