I'm asking you to assess my form 1+ and ignoring me

[Alejandro_seth_Molin]

Continuing the discussion from Refurbished form1(+) printers:

@MarcusKnorr

Hey all,

actually I will send my printer back to formlabs for the third time. Originally I bought a form1 before the newer form1+ came out. The first time my printer was sent in for repair ( I was paying for repair possibly due to upgraded components) it got upgraded parts so its more a form1+ than a form1 anymore. I only know that an original form1 has a different mainboard with different galvo power connectors. If someone of you know the other differences it would be interesting to hear.
That is not the main question though. I asked for a replacement this time and not for a repair because the last time I got my unit back ( repaired ) and my small mirror was as dirty as before with the typical purple oily leftovers due to the air pressure cleaning. Anyway I got it back “fully tested and inspected and calibrated bla bla bla”. So this time I asked for a replacement and they do not replace my refurbished form1+ with a factory new form1+. So happend to you guys who have sent in their not refurbished form1+? Did you get a new repalcement unit or a refurbished form1+ that was a form1+ already before?

[Alejandro_seth_Molin]

I’m asking you to assess my form 1+ and ignoring me

[Jory]

Alejando,

I haven’t seen any messages from you elsewhere? Can you please send us a ticket so we can help you out?

Jory